Refund policy
Refund & Return Policy
Thank you for shopping with us! Please read our policy carefully before making a purchase, as it contains important information regarding returns, refunds, and exchanges.
1. Made-to-Order Policy
- All items on our website are made to order. This means each product is crafted specifically for you once your order is placed.
- Due to the custom nature of our products, we do not accept returns, exchanges, or refunds.
2. No Refunds or Exchanges
- Once an order is placed, it cannot be canceled or refunded.
- We cannot accept returns or exchanges for any made-to-order items, as these are tailored to individual specifications.
3. Damages & Quality Issues
- While we strive for the highest quality, if an item arrives damaged or defective, please contact us within 48 hours of receiving your order. We may request photos or other information to assess the issue.
- If we determine that the product arrived defective due to a production error, we will arrange a replacement or issue a partial credit at our discretion.
4. Contact Us
- If you have any questions or concerns, please contact us info@datslovely.ie
- We’re here to help and will respond within 24-48 hours